Terms & Conditions

 

pricing

all prices stated on our website are in the australian dollar (aud) by default. during check-out, payments will be processed in aud.

prices stated on our website are inclusive of taxes. for international customers purchasing from other countries outside of australia, please note that any taxes or customs fees in regard to your purchase are to be held responsible by the customer.

 

colour accuracy

we put in the extra effort to display the colours of our products as accurately as possible. due to studio lighting, colours may appear to be slightly different. please note that colours may also appear differently due to the calibration of your computer monitor.

 

orders & delivery

all merchandise is sold on a first pay basis and is subject to availability. please note that items in your shopping cart are not secure until order payment is successfully processed, and may be purchased by other customers.

your order is only complete when we have dispatched your order. please note that before your order’s completion, there may be changes in your order due to factors such as stock discrepancies and unavailability. in the rare occurrence that your order is damaged or lost in the mailing process, we will take each case into deliberation and proceed further with investigation.

Somme Studio is not responsible for any damaged, lost, delayed or stolen packages while in transit by carrier. we are not able to provide a full refund for lost packages however, a replacement package can be sent, please contact us at Hello@sommestudio.com.

 

defective goods

We currently do not accept any returns, exchanges or refunds, unless in the unlikely event of an error in your order received due to our oversight. goods can only be classified as faulty if they are received damaged or if there is a manufacturing fault. please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. if you would like to exchange a faulty item, please note that we can only replace it for the same product, subject to availability.

 

pre-orders

Please take note of the waiting time and estimated date of arrival for the pre-ordered stocks. This information is clearly stated in the item’s description. In the event that the stock arrival is delayed for more than 10 days from the stipulated estimated date, we will offer the option of a full refund to participating customers.

pre-ordered purchases must be paid in full at the time of purchase and no cancellations or changes will be allowed. somme studio reserves the right to cancel any pre-orders due to unforeseen circumstances. Participating customers will be notified as soon as possible in the event of such cancellations.